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Question

I can't see my files after upgrading my plan.

  • May 23, 2025
  • 3 replies
  • 20 views

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After upgrading my plan from Personal Pro to Business Plus, I can browse folders, but not files. I'm having a hard time because it's all very important data.

3 replies

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When I upgraded my plan, the previous folders and file are not shown when I logged into my account.


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I have the same problem. Last Friday I upgraded my account from basic to personal pro but now I can see only my folder but not my files! It's a very very big problem for me!