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Question

Unable to change password with Gmail SSO

  • May 23, 2025
  • 1 reply
  • 13 views
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I am logging in via Google SSO and need to change my password in order to access a share that requires a strong password. This has been posted several times before, but I see no way to contact Support.

 

For example: https://support.box.com/hc/en-us/community/posts/19426252796435-Unable-to-change-password-with-Gmail-SSO

 

    1 reply

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    Hi Shaikh, 

    Welcome to Box Community and glad to help! 

    Please change your password by using these steps. 

    1. Visit https://app.box.com/reset and enter the email address associated with your Box account.
    2. Check your email, you will receive an email with a link to reset your password.
      • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
      • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
      • Also, check your spam folder in your email client for this email.

    Hope it helps! 

     

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