Support doesn't exist anymore - they expect users to know the product so well and donate their time instead of providing product support.

At least that's what it seems to me. I too am trying to get support, and it just sent me here.

Ha- great, thank you for the info. Yes, very confusing!

Hi there, 

Welcome to Box Community and happy to assist! 

I have created a ticket and a member from Product Support will get in touch, please keep an eye out. 

Meanwhile, please click this link  when creating a new ticket going forward. Kindly let us know if the link doesn't work. 

Thanks for posting!