Support Forum

My box reports 9.4 GB of 10.0 GB used even after deleting almost all files and folders along with emptying the trash. Please reset. Thanks

My Storage is incorrectly showing as full despite empty trash bin and current files and folders occupying about half of total storage. I'm unable to add files to storage despite multiple file removel. Please help. What can I do to 'reset' or set storage to it correct value?

I cancelled while overwriting data and then deleted more.No data is left in the trash and cannot be restored.Is there any way to restore the data?

Hi all,  Tried turning on SSO yesterday with EntraID Enterprise Application for Box and Box Business Account settings. We were hoping to leverage Token Encryption, and so we uploaded the cert to EntraID and also Box. It's been stuck at the Status: Awaiting file connection for ~24 hours now. We were hoping we'd get some kind of response or an error message. Can anyone help shed some light on any of the lack of connection, where to find error messages, or how to restart the process if something was misconfigured? thanks in advance!

Hi is there anyone could give me an idea why all my content in the box file gone missing just after I upgrade my box plan to "business" as recommended by box from "personal" ?  Our business is completely paralyzed at the moment and urgently need someone give me some help either a support number from box  

Hi, Our nonprofit has been using a personal box account for some time, but we would like to switch to a non-profit business account.  We have a token obtained from techsoup and are a 501c3 organization. When I attempt to sign up for the new account (non-profit Starter plan), the box interface takes me to the personal account upgrade page- which does not include the non-profit starter plan. Can I switch a personal plan over to a non-profit starter plan (i.e. using the same email?).   Thank you

I double checked that the email is correct and when I select "accept invite" it takes me to my account homepage with no files showing up

I created my account via Google and therefore do not have a Box password. When I go to my account settings and try to create a password, I get an error stating there was a problem creating my password. I have a client who has sent me a file to review and I cannot access it because it is telling me I need to upgrade to a strong password and when I go to do so it asks for my old password, which I do not know/have. Can someone please help me gain access to this file?

Pagination does not appear, so we are currently switching pages from a shortcut in the URL.This is an image of the first page.The button to go to the second page is not shown.On the second page, the button to go to page 3 is no longer pressed. From the third page, it is displayed correctly.

From the events API (/2.0/events), is there a way to fetch (only) events specific to a folder? Basically I would like to get all event types, but limited to folders/sub-folders inside a selected folder.

My account shows currently more than 4 GB of data, however I have only around 200mb. Could someone check? Thanks

Again I have deleted some of my files BOX, but still reported not freeing enough space. Suspect the issue is same as what been reported before Appreciate if can look into this issue.

I created a JWT-authenticated Box application with a free account. The administrator then approved the application, but when I run the API, I get an authentication error. When I check the Box application, I don't see the Service Account ID and the enterpriseID is "0". Please tell me why the service account ID is not displayed and why the enterpriseID is 0. Also, how can I avoid authentication errors?

I'm trying to add a user and I get the following error massage The user didn't get any invitation Please advise

Everytime I try to access folders (and I am signed in through my organization - a co-worker is sharing the folders, also signed in) that are shared with me, I get the message below. Why? How do I fix this? 

If I have a zip file of PDF’s (client invoices), is it possible to map each client PDF to the respective client subfolder in Box?  I'm using an Apple computer.  Ultimately, I want to take 700+ individual PDF’s and have them automatically mapped to the respective client folder in Box.  I appreciate any help. Thansk!

I downloaded the box tool and the extension is enabled as well but I still can't get to open pages on desktop (pages for Mac)

Guest speaker, Seamus Ruiz-Earle, CEO and Founder, at Box Partner Carabiner, will present “Transforming small business loan processing” at our monthly Box for Salesforce Roundtable next week. Invite here

I used and modified the file several times this morning and then it just disappeared.    I've searched trash, recent and all folders. It is no where to be found. Please help,   Carol

Is it possible to change a managed user to an external collaborator? Also, how do I change it? The domains are the same.

I was sent an email to verify my email, once I. Clicked the link it said the link had expired

How do I show my most current file. It's loading my file, but not my most current one.

I deleted the file and deleted the trash can, but the storage capacity does not increase.I would like this problem to be resolvedIt's a free accountEmail<data redacted> 

It appears that the BOX I created is personal I need to send the USNCO files to the administration at ACS.org  I am in Maryland local section

I cant edit the box folders i was invited to - this has all handover documents that was given to me by the person who previously done my role