Support Forum

Hi, We would like to share BOX folder to non-GE supplier to share NLR information. Need help on the same. Thank you.

Hi, I'm having issues where I'm not able to edit Microsoft Excel files using the Microsoft Excel under the open dropdown, as the option to open in Excel Desktop is greyed out. Microsoft Excel for web and Google sheets are not greyed out and work, but I prefer to use the first Excel under the open dropdown.  This is occurring with all Excel files for me, but is not a problem for other users. I talked to someone in support and they confirmed that it should be working,   

Hi I am unable to view my files after login into my [removed by moderator] account. Payments and billings are up to date and i’ve also attempted clear cache and also using an alternate PC for this. None of my files are viewable nor retrievable, nor is it in the trash. After login, an error occurs saying that the files cannot be found and requires me to re-login. Please advise.

I just switched from a Free Account to a Paid Subscription and now all my exisitng files are missing.

Hi there, we have a strange situation that one admin of our Box Business Plan has the option of sharing single folders with external clients (pw protected), but one admin not. We double checked all company settings and profile setting and everything seems the same. When we introduced Box, the admin who has no access was on a private plan already and was added lateron to the company and made admin. But everything else is the same between both admins and settings and rights do not differ at all.Has someone encountered a similar problem already and could help?Best

I cannot sign to my account.  When I ask to reset the password, I never receive an e-mail to reset it.

Is there a way to change the expiration date on the shared links? I followed these steps:Located the file/ folder, clicked the Share option, then clicked Link Settings. The Shared Link Settings window opens. Under Link Expiration where Disable Shared Link is enabled, I clicked the calendar icon but it’s greyed out and I cannot change the date.Is there something else I can do or is this something that my IT department will have to resolve?

Over the last few weeks I have deleted probably 20GB worth of data but only saw my storage availability increase by just a few hundred MBs.  I even had you guys run whatever script thing you use to fix the storage capacity problem.  After that, instead of my data storage going down, it actually went up 9GB so now I've been over capacity for more than a week.What is going on?  Am I really more than 8GB over my 100GB storage or is it a problem on your end?

I am trying to download a file that I have signed, and getting erros in Firefox, Chrome and Chrome mobile{    "statusCode": 400,    "error": "Bad Request",    "message": "Request failed with status code 400"}

I began getting this error after my laptop shut down due to a faulty battery.I cannot rename the appdata folder as it says the folder is in use.I’ve removed box, rebooted and installed a fresh downloaded copy, still getting the same error. 

I accidentally increased the number of licenses on my Box Business account, and I have already received an invoice reflecting this change.I would like to urgently reduce the number of licenses and request a review and correction of the invoice.I have already contacted support by emailing [removed by moderator] . Could you please let me know how long it usually takes to receive a response regarding billing inquiries like this?

I no longer have access to the e-mail count originally used to set up my account. Is it possible to set up a new account and access or transfer all of my files 

I tried three times to purchase the upgrade for my space, but each time I get blocked with a message that says something like: “Your account needs further verification, please submit a ticket to customer support.” What should I do?

A couple days ago I enabled Box Sign but it still won't work. How long does it usually take to activate?

There's no ability to tag/mention people in Office apps comments with the @ symbol, rendering them basically useless. Very disappointing such a critical feature is simply non existent, especially touting all the co-authoring features during the sales pitch. This will make box adoption much harder, people will keep using sharepoint... Are there plans to address this? 

Good morning, I have a free account but need more space to upload galleries and documents. I have tried several times to purchase a plan, but after filling in the screen with all the payment details, the procedure freezes when I submit it. I get an error message and am told to contact support.  I see that it is not possible to send a ticket but only to communicate with the community. Is this because the account is free or also for paid plans? For the purchase, I enter the details of a debit card, not a credit card. Could that be the problem? Do you only require credit cards?You also ask for company details. Do you have to be a company to purchase a plan?I tried entering my VAT number as I am a freelancer, but it didn't work either.I look forward to your kind assistance.Thank you!Barbara

I hope Box company starts looking more closely at Linux.It’s 2026! It’s about time.

When storing my excel spreadsheets in BOX drive, How do you link a cell in Excel from one spreadsheet to another excel spreadsheet? When storing my excel spreadsheets in BOX drive, I would like to reference cells from other spreadsheets, how do I go about doing that?Creating a shared link - leads me straight to the file, but I just want to link to an external cell.

Hello, I have a (free) Box account. I just installed the Box Drive desktop app (on Windows 10), and I'm seriously underwhelmed. All I get is an ordinary Explorer window, representing a mounted volume (according to the details view), that is nowhere else to be found in the file system or elsewhere in Explorer. (I know the local files are in a folder inside the user profile, but that's not the same.)There is no drive letter (although a mounted volume might well have one).There is no online-only/offline choice. There are no overlay (status) icons. There is no configurable sync folder location to be found.All of those (sans the drive letter) are mentioned in Box support docs, but nowhere to be found in the installed software here.Preferences are extremely limited. This is all that can be configured:  Oh, and the display language can't be changed (my OS is in German, but I'd prefer all apps to be in English).Is this really "it", or did I miss something?

I get a box drive installation error. I don't know the cause, so please let me know.

I accidentally selected “New folder with “Hebert”” in the box sync folder “Tenants” and it deleted all files of the folder. Undoing the action did not restore the files. Interestingly, when I log into box online the “Tenants” folder has 50 files, but when I open it none show. How do I restore the folder and its files?

Dear Box Support Team,Thank you for your response and for taking the time to review my case. I fully understand and respect Box’s responsibility to comply with U.S. laws and ensure a safe environment for all users.However, I would like to kindly clarify that I have never stored, shared, or uploaded any illegal or prohibited content on my account. My use of Box has always been legitimate and consistent with the Terms of Service.It’s possible that this situation may have resulted from a misunderstanding or a system error following my recent reinstallation of the Box application. I sincerely ask if you could please re-evaluate my account or provide more information regarding the specific content or activity that led to its deactivation.I truly value Box as a secure and reliable platform and would be very grateful for your understanding and assistance in resolving this issue.Thank you once again for your time and support.Warm regards,

I was trying to make payment through debit card issued in Oman. But there is some error which is popping up always. Needs urgent support 

Hello, Hoping someone can help. Is there a way for me to run a report across the entire account that will show the folder sizes? I dont need the actual contents of the folders, only the folders/parent folders.Any help would be much appreciated.

I need to downgrade my account to the free individual plan.