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Question

Unable to Add User to Team

  • May 23, 2025 2:30 PM UTC
  • 2 replies
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User created an account independently, but we want his account to join the Company Team. He cannot be invited (I assume as his email is already in use?)

2 replies

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Hi Zoe,

Welcome to Box Community and glad to assist!

I have created a ticket and a member from Product Support will get in touch, please keep an eye out. 

Thanks for posting! 

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  • Participating Frequently
  • May 26, 2026 4:50 PM UTC

I am experiencing the same issue.

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