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Question

Error on updating the Credit Card.

  • Nov 25, 2025 1:02 PM UTC
  • 2 replies
  • 145 views
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Dear BOX,

 

My current credit card was expired, but I cannot add new credit card. What can I do? Please support

    2 replies

    Rona Box
    • Rona Box
    • Community Manager
    • Nov 25, 2025 11:23 PM UTC

    Hi ​@garykkchu, 

    Welcome to Box Community, and we’ll help update your credit card. 

    It indicates that you have already collaborated with one of our team members. Please keep an eye out on your case and we will keep you posted. 

     

    Thanks for posting, and we appreciate your continued support in the Box Community! 

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    • Ganden
    • New Member
    • May 25, 2026 12:39 PM UTC

    im trying to update my new credit card. Keep getting error messaga

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