Support Forum

ブラウザでログインしてもBoxDriveが開かず、タスクバーのアイコンもグレーのままです。再インストールを行おうとしてもアンインストールができません。

We have subscription of Box and want to restrict user can access Box from Company VPN only. Please help

I did not complete set link expired

We'd like to allow users to edit and view files but not download content from Box.  What is the best way to do this at the user level?  

Why do my intune and box accounts need to be match? Box is for personal use and intune is related to my work organization. Please fix as I am unable to log into my box account.

Hi! I have a client who wants me to back up ALL the files on an old Ubuntu 14.04.6 LTS system to box.com. It's a headless server (no gui) and they need every single file. There's about 850 GB across 1,948,569 files in there.  The largest file is only 2.4 GB. There are a few directories with a large number of files in them. The biggest count is 457,703 files in a single directory. They say they have unlimited box.com space and do not want to setup storage with another provider. I'm not sure I can run the box cli on this version of linux, and from what I've read, it doesn't seem like it would be appropriate for something this big. I feel like FTPS would be the right thing (for box), but I can't login to it from my personal account.  Any suggestions would be appreciated. Thanks!

I am trying to add a user that has already created a box account with our company email to our managed account. How do I do this?

Hello, I am trying to add to my enterprise domain a user who already has an account with it's work email but not attached to any enterprise. How do I connect this account? 

My disk usage is not correct. I have deleted all my files, but it still shows as 40.9 of 50 used.  

Our company is using Box with hundreds of users (both managed and collaborators) but there are two accounts with the following email that couldn't receive any email from Box, no matter shared folder invitations or password reset emails. I already made sure there was no email restriction on our side. Please help us with this problem: Thank you!

Hello Getting exception "Request timed out" yesterday and today on all files attempting to download using Box C# client var stream = await client.FilesManager.DownloadAsync(BoxID); Integration has been in place since 2020 Can access Box.com UI fine and download files too. Thank You!

I can login but can't access files necessary to do my work. I was just in BOX yesterday and this issue came up this morning. I CANNOT work without access to the files. Please assist.  

The following promotion came when I purchased my laptop over 10 yeard ago. I activated and had the 25 gb originally. Now when I log in it says I only have 10gb. New HP PC customers will get 25 or 50GB of storage plus Box sync when they sign up for a new Box account (no credit card required) or log into their existing Box account via the Box Windows 8 app. Any of the HP devices come with the Box app preinstalled or can run Windows 8 and download the Box app from Windows store qualify for the 25GB or 50GB offer. Valid through 12/31/14.

Free space on my account is not accurate. my account ID is : 32688493794 Can Box support please run script on my account to fix this?

Dear Support, According to the status of my account, it is indicated that 12.6 GB of the 50.0 GB has been used. Even if I delete all files and folders from the storage, the free space does not increase. I would like you to address this issue. Thank you.

I noticed that after deleting many files and copied others into my box account the space reported is not correct for account ID 32606819750 Could you please run the script on that account to recalculate the free space?

I haven't received the notification email. The last notification email received was on Mar 27th, 2024. Since then, I have not received any notification emails. Please resolve this issue. It's urgent. 

I have a 50GB account. I deleted all my files and even emptied the trash. But it still says 49.8GB used out of 50GB. It does not let me upload files, and Box even crashed and deleted some files from my laptop. No idea where they are. Fortunately I have a back up on external hard drive.   Anyway, my request is for you to run the script so that it resets the free space since I have no files stored anyway. Otherwise I will not be able to copy any files at all.

Hi, My account storage space is incorrect. I have this issue regularly and the support people run the script to correct the problem. Could the script be rerun for my account? As you are running the script manually, you should have provided an option or a tool for us to run the same script to avoid the issue in future.  Please look into this matter with utmost urgency. Thanks in advance

Dear Team, I am unbale to access data on `box folder, getting error message

Admin console shows the capacity of my storage as 1Gb when my account is a 10Gb account. Could you please run the script to fix this. Thank you

Account Type: Enterprise Account ID 16925821328 Storage Used 55.1 GB of 1.0 TB   But when I try to upload anything, it says Account Storage Limit Reached  

Can you run the script in my account becouse I have same problem?

I have a movie streaming platform and i am looking for the best cloud for streaming i am asking does this support sharing links for streaming

Hello, I need to change the admin email associated with my account. The current email address will be going away and I am switching to a new domain.