Dear Support,
According to the status of my account, it is indicated that 12.6 GB of the 50.0 GB has been used. Even if I delete all files and folders from the storage, the free space does not increase. I would like you to address this issue.
Thank you.
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Hi there,
Welcome to Box Community and glad to help!
Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.
In the future, if you experience incorrect storage, please let us know in this forum.
Thanks for posting!
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