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Question

Storage capacity is incorrect

  • May 23, 2025
  • 1 reply
  • 10 views
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Dear Support,
According to the status of my account, it is indicated that 12.6 GB of the 50.0 GB has been used. Even if I delete all files and folders from the storage, the free space does not increase. I would like you to address this issue.
Thank you.

    1 reply

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    • community-manager
    • Author
    • Box Employee
    • 34738 replies
    • May 23, 2025

    Hi there, 

    Welcome to Box Community and glad to help!

    Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

    In the future, if you experience incorrect storage, please let us know in this forum.

    Thanks for posting!


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