Support Forum

To add or modify domains in your account, contact support to open a ticket" but you cannot open a ticket nor is there any way to contact support. Help! In Business Settings 

Hello,  Can the script to correct the amount of storage used be run, please? I'm showing 8.6 gb used, when I have around 25mb of files. Thank you. 

Hi, I'm integrating Box with Bubble and I deleted my Box app and tried to associate my Bubble account with a newly created Box app. But I'm getting a "public key already in use" message despite having already deleted the previous Box app. Am trying to get in touch with someone at Box Support to either reinstate the deleted app or help remove the public key from Box's system. Bubble doesn't allow me to create a new public key for my app so that is not an option. Any help would be greatly appreciated. Thanks.

I have a deleted member who needs to be added as a user in our Box account. 

I cannot get access to files that have been shared to me because I think my account hasn't been confirmed.

I used to have the option to open an Excel file from my desktop without downloading the Box Tools app. I want it back! What is the workaround without having to download the app (not particularly interested in using the online version of Excel either). 

We have an org wide issue with Box for Salesforce. Every morning users get an Invalid Login Credential error, they reset the salesforce association in Box and reauthenticate to fix this temporary for that day. 

I receive the same message:

I create a folder for a client to upload files.  I create a link for sharing and send via email.  In the past, they worked with no problem.  Now, they do not work and clients cannot upload files.  Client system asks for password.  The administrator has done nothing to change settings.   What needs to happen to get this to work again?

Hi, I don't know why I need to contact support just to delete my apps but here I am requesting support to reach out to me to assist me with apps deletion. Thank you.

Need to change my sign-in phone number. 

I get the following error  Box Drive requires a Windows restart to finish updating. If the problem persists, please contact Box Support to further troubleshoot the issue. I have done numerous restarts with no success.

there is no box icon on Mac top tool bar. And I don't know how to log out and log back in on box drive because I can't get the icon back. 

box support has got to be some of the worst online.   I've submitted a case 3 days ago and zero acknowledgement.  Clearly says the executive team does not care of mid-market, only enterprise.   The directions for SSO does not need to be so difficult, plenty of other web apps have clear self-service directions.

I am working with someone that has recently moved to a new company and they would like to change the email address associated with their individual acct. We are not seeing how to make this change.

Hi, I have a business account with unlimited storage, but I'm unable to upload files larger than 6MB. Could you please assist me in resolving this issue? The total storage currently in use is 58.3MB. Many thanks in advance, Mélanie

Good Morning, A staff spell check is not auto-correcting by itself on box microsoft word documents. Is there something that needs to be done for this to work automatically?   

We're getting "storage full" errors on even very small files. Can you please help asap? Thanks, Angela

I am being charged for a service that I do not want!!!!!!

Hi, How can I get a new QR code to set up the authenticator app for Box? I cannot provide the 6-digit code when it is requested during login since the app was deleted and re-installed from my phone and I do not know how to re-create it in the authenticator app. Kindly help, thank you.

Hi, I want to upload and download the file. I just want to know which type of file upload is best whether the SDK File upload or Chunked data file upload using BOX API.  I just want to know in detail about the Chunked data and SDK File upload.  I just want to know the pros and cons of the chunked data file upload using API and SDK File upload including the limitations.  (Most properly I will use the .NET SDK) Can you please refer the link for further use. Thank You,

Hi, I am unable to create a password in settings and therefore can not get into a folder that was shared with me. I am also unable to change my password since I do not have one created. The IT team asked me to submit a request to unblock my account. Thank you, Anna

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I get a "New Problem Item" at start up  "two items could not be updated" Where can I find out which files its having problems with?

1. Is this the only way to reach support at Box? Posting on a community board? 2. I need to change one of the editors on our account to the owner. How do I do that? 3. I am trying up upload a file and am getting an error that "the account storage limit is reached" yet I can see that I have only used 11.2G of 100G.  Please help. Thanks.