1. Is this the only way to reach support at Box? Posting on a community board?
2. I need to change one of the editors on our account to the owner. How do I do that?
3. I am trying up upload a file and am getting an error that "the account storage limit is reached" yet I can see that I have only used 11.2G of 100G.
Please help. Thanks.
Hi Jen,
Welcome to the Box Community!
1. Is this the only way to reach support at Box? Posting on a community board? - In order to create a ticket for Product Support, please go to this website.: https://support.box.com/hc/en-us/requests/new?&referrerPageUrl=https://support.box.com/hc/en-us
2. I need to change one of the editors on our account to the owner. How do I do that? - This article will provide you the steps on how to transfer folder ownership https://support.box.com/hc/en-us/articles/360044196273-Managing-Collaborators#transferfolderowner
3. I am trying up upload a file and am getting an error that "the account storage limit is reached" yet I can see that I have only used 11.2G of 100G. - It seems that you are getting an error when uploading to a shared folder owned by another user. Please ensure that the owner has sufficient storage. (They can check that by logging in to box.com and click their profile picture located on the upper right, then account settings.
I hope this answers your question. Let me know if there is something else that I can help you. I'm always here happy to help.
Thank you for posting!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
