Hi,
I am unable to create a password in settings and therefore can not get into a folder that was shared with me. I am also unable to change my password since I do not have one created. The IT team asked me to submit a request to unblock my account.
Thank you,
Anna
Hi Anna,
Welcome to the Box Community!
Can you try to reset your Box password here https://account.box.com/login/reset?redirect_url=%2F
I trust this will do the trick. Please let me know how it goes.
Thank you for posting!
Best,
Ann
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
