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Question

QR code for authenticator code

  • May 23, 2025
  • 1 reply
  • 62 views

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Hi, How can I get a new QR code to set up the authenticator app for Box? I cannot provide the 6-digit code when it is requested during login since the app was deleted and re-installed from my phone and I do not know how to re-create it in the authenticator app. Kindly help, thank you.

1 reply

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  • Author
  • Box Employee
  • 34738 replies
  • May 23, 2025

Hi Hanna,

Welcome to Box Community and glad to assist!

I have created a ticket and a member from Product Support will get in touch, please keep an eye out. 

Thanks for posting!