Support Forum

I am unable to search and locate files and folders. What is going on? This keeps getting worse on my computer and I do not understand why I am unable to search for folders or files. HELP! 

Hello, I have a personal account as well as a business account.  I am unable to access my business account all of a sudden.  It is asking me to go to the Authenticator app or to enter a backup cade.  I have no Box account set up in my authenticator apps, never did, and never received back up codes.  Now, I am unable to access box when clients share their folders for collaboration.  Please help. RR

Hi, is there a way I can recover old items deleted from trash.

Hi, my newly set up email was not receiving emails, can you please resend the password reset directly

"error invalid user" in box drive in the sign 

Dear Team, We cannot copy words or content from the file in the box please resolve the issue.

Hello, we've recently been asked to identify our BOX Instance ID. URL: https://zadv.app.box.com/ I can't seem to find any reference of this on the Admin Console.

I am trying to set up a new user(new employee). I am getting the following message: email already used in a box account but not associated with an enterprise.  

I have restarted, installed, uninstalled, cleaned the registry and reset the Windows. Nothing helps. It is a new surface pro 11, with windows 11. Ebry time I start box a get this error. 

How do I open a support ticket. My conformation emails are not arriving or showing as passing through or 365 security gateway. Thanks

Hi,    Can you please review the storage limit on my account and adjust for any discrepancies?   Thank you

My account has an old work email address attached to it and I want to change it. Is this possible to do with the free version of Box or do I have to upgrade in order to change my email address?

I'm trying to create a link in a PDF to a specific page of a PDF that is already loaded on Box. I am trying the #page=3 format but that doesn't seem to work. Is there another way? 

Hello I have an account with 50 GB and although I've alredy deleted a lot of files, Box still prevents me for uploading data. This already happened one month ago.   My account ID is 178580184 I've readed an article explaining why may this can happend (https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect) and I've also readed some posts saying that you can run some kind of script to solve this issue. Thank you in advance!

Until recently I have always been able to highlight text in a word or pdf document while using the web browser and copy and paste it without opening the document in word/adobe. I use this a lot as I have documents containing email adresses and names. Has a setting changed? If so what do I need to do to enable cut and paste from within Box?

I am unable to log into box drive after downloading onto my laptop. The prompt sends me back to the browser to log in, after I do this the pop up sends me back to the app, which sends me back to the browsers to log in again. I am logging in through google so the password is not incorrect. Please let me know if there are settings on my laptop to change so I can get the box drive to work or any answers available! 

Hi there, I'm wondering if I can have my invoice in advance. I'm using Box for company, to pay by card, we have to approve before payment. I understand the invoice is saved in my account after payment. (so in invoice, the balance due is zero).  So, if there is a way to get my invoice in advance (the balance would be my account fee, not zero), please let me know. 

I have 'viewer-uploader' permission.  But through Box Drive via Windows Explorer, when I try to open a PDF file, it doesn’t open, or Acrobat opens to a blank document with an error message (please see below)stating that I do not have rights to view the file. However, if I copy the PDF onto my Desktop locally and opens it, it works fine.  Is this an incompatibility issue? Could you please assist me in looking into it? Thank you for your help.  

My request is VERY basic. Get a list of thee following: List all top level folders List the path of the folder List the owners and co-admins List the size of the folder including subfolders List the number of items in the folder and subfoldersUsing JWT for this and have enabled all scopes with apps + enterprise accessThe real issue is that I STILL have to add the service account as a co-admin to get this data. How can I ensure my enterprise token access can just read data enterprise wide? This is ridiculous that this isn't even a report in the console that I have to build a custom solution.l 

Hi,  We have business plus account setup and we were told there is no storage limit. However, when I upload files to it today, the message says our accounts are out of space. Could you help me to check?  Thanks,    Jason  

I was in the process of migrating to Box and it locked up. I want to make a decision to close my account if it is not available.

We are a company based in Japan and are currently subscribed to the “Starter” plan. We are planning to upgrade to the “Business” plan through a Japanese agency. However, we were informed by the agency that it is not possible to use two accounts simultaneously and that we should contact support to find out how to proceed. Could you please advise us on the best course of action? Thank you in advance for your assistance. Best regards,

Will someone from support please help me out with this? I'm not able to share a file and I need to send it today. Thank you

me and others have received phasing emails from box. where do I report it/give more info?

I created an account through my Gmail login and now need to set a password in order to access a shared folder, but I receive an error everytime I try to set a password