How to open support ticket

Hi there, 

Welcome to Box Community and glad to assist! 

I've investigated our email server logs and it looks like your email address is not on our bounce or suppression list.

Please check your Spam/Junk email folder. Sometimes, certain email clients do not recognize email from box.com. If you find Box messages in your Spam or Junk folder, add noreply@box.com to your email contacts, or Safe senders list. This will allow your mail client to recognize Box emails and deliver them to your Inbox. 

If the email is still not found, please check your virus scan, Internet Service Provider, company's mail server, or firewall.

Please make sure that your email client is not blocking emails from

• box.com
• notify.box.com
• reply.box.com
• track.box.com

You may need to contact your IT department to assist you; please review this article: Troubleshooting Issues with Email Notifications

In addition to this, you can reset your password to get started with Box.

Thanks for posting! 

Hi Rona,

We have tried all of these and still we can't receive the activation emails for two of our five accounts.

As mentioned, the activation emails to any new activation email addresses are not even getting to our cloud based email security so will not be getting to any ones outlook or junk.

Please can you investigate why this is 

Account ID

34377879630

Many thanks,

Guy