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Question

error invalid user in box drive

  • May 27, 2025
  • 2 replies
  • 8 views

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"error invalid user" in box drive in the sign 

2 replies

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi Gustavo, 

Welcome to Box Community and glad to assist!

To get a closer look, you please confirm the following? 

  • Can you attach a screenshot of your error in this Community post?
  • Your Operating System and Box version. 

We'd love to further assist! 


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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Thank you so much. This is the error I get when trying to log in to synchronize box drive on my MACBooK Air laptop.




Laptop specifications: