Support Forum

I have deleted quite a few files to free up more space on my box account but the space is not being updated. I have also deleted the trash can. Can you help me running the script so the free storage is reflected?Thanks

Hello. I kindly request you to run your magic script on my account as it shows full, but only half of the space is used.

The update Box Drive files will not install.

I have had a free basic Box account for many years, but need to change my default email. There may be an account account associated with the new email I wish to use, but I do not actively use it. Box support says this needs to be done by submitting a request, but the "submit a request" page only has the option to post here. Would be grateful for help with this issue. Thanks Peter

I have a user who deleted a bunch of items/folders before their deactivation and I need to recover those files and folders.

I am currently using a Box trial account and have connected the API to another application. However, the connection only works for about 1 hour before being lost. I would like to ask if this is the way Box's algorithm works or a limitation of the trial account. Thank you for your help.

Our team stopped receiving email notifications as of June 1st. We have all the settings checked to receive them in the settings menu, but they just suddenly stopped sending to all of us. Can you help as to why?

I am trying to change my email address because we are retiring our domain.  We set up a new domain and I gollowed all the steps to register the new domain and set up a managed user for the new email address. I can't change my email address.

I need to delete a custom app from my account.  It's already deleted in the developer console but when I try to create a new app with the same public key, the key indicates it's still in use.   I can see that the app is displayed in my admin account but it can only be disabled in this view.  

Could you please again to execute script to recalculate free space of my drive.  it is only 2.8 Gb space is used but I am not able to upload anything because it says that there is no space left Thank you

My account is available but everything is gone. I went back and looked and my automatic payments have not been taken out. I don't know what happened. There is no reason for that account not to pay, ever. Is there anything I can do? I would like to get my photos and documents back. Please help.

We have a user who is unable to login to box account, I can provide the email address once I get a response.

Hello, does Box.com support the QBW, QB.TLG and QB.ND files? I have tried to upload them but it seems as if such files are not supported.  

Can't open Excel on BOX online (must be downloaded)I would like to know how to operate it online.

Same problem

My storage show close to full but it isn't.

At first, I downloaded the installer and launched it, however whenever I open the Box app, I sign in, it redirects me to the website, I sign in from there, then I get redirected to the home page of the app where I have to sign in again, and this continues to happen. I removed the app and the installer, downloaded it again, but now it is not running at all. I tried to change the directory of the installer as mentioned in one of the previous messages, but now things are worse and cannot find the installer at all.

I have tried clearing so many files and bring it down since days, but it shows 10 GB is used.    According to many threads, the support team can fix this known issue with a script. Can you please help me.   Greetings Dirk

Hi, I'm getting this error message "Error: temporarily_unavailable" when trying to open Box Drive on my Mac computer, running Monterey OS. Can you help me resolve this thanks, Robin Temple

Hi, Having issue opening pdf file from Box drive with reporting error Access denied   This is happening to all pdf files stored in Shared Box

Hi! I posted a question earlier asking if the admin on my enterprise account can see the content I hosted on my box.com account but I was told to log into that account and ask that question but when I try to do that box.com tells me that my enterprise which is Carnegie Mellon University states that I should approach the help desk or the IT department of my university with this question. Please let me know 

The team is not able to preview one particular file to work on it online. An error appear - "This preview didn’t load. Please try to open or download the file to view". Other files in the folder works fine, no issues. It is important to have opportunity to work on this file in Preview mode so few people can make updates in the same time. To download file, update and save is not an option as few people can't work on the file in parallel. What can be a reason for such problem and how this can be resolved? The size of this file is 85MB (excel file with multiple tabs)

I am trying to load a PDF and keep getting this error.  What do I need to do to resolve this?

I recently changed my mobile phone number. Because the Box previously sent a security code to my ole phone number, I need to change my registered mobile number.  However, after log-in, in the Account Setting section, I do not see my mobile number information (any phone number information at all).  How do I change my mobile number registered witht Box?FYI, I changed the two-step authenticator method to use an e-mail.  Therefore, I do not think I have immediate problem.  However, I still want to de-register my old phone number and register my new number.Thank you.  

Hello, please run the script to reset storage display according to this link: https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect My drive is showing 20/50GB used even though it is not. Thank you.