Hi Robin, 

Welcome to Box Community and glad to assist! 

To fix this error, please manually reset your Box Drive. 

1. Quit Box Drive if it is running.


2. Download and open the Box Reset Tool zip file.


3. Open the Box Reset Tool from the Downloads folder.


4. Select Restart and then OK to confirm the restart was successful. 


5. Open Box from your application folder and log back in. 

If there are any issues with the above process, follow these alternative steps to reset Box Drive.

1. Quit Box Drive if it is running.


2. Open a Terminal window and run the appropriate command based on your macOS version and Box Drive version:
   
   

• macOS 12.x and macOS 13.x with Box Drive version 2.35 and earlier

/Applications/Box.app/Contents/MacOS/fpe/streem --remove-fpe-domain-and-archive-unsynced-content Box ; defaults delete com.box.desktop; rm -rf ~/Library/Application\ Support/Box/Box

macOS 12.x and macOS 13.x with Box Drive 2.36 and newer

/Applications/Box.app/Contents/MacOS/fpe/streem --remove-fpe-domain-and-preserve-unsynced-content Box ; defaults delete com.box.desktop; rm -rf ~/Library/Application\ Support/Box/Box

This command will:

• Archive all files that are not synced (not uploaded to Box) from ~/Library/CloudStorage/Box-Box and move it to a new folder at:
  
  • 
    ~/Box-Box (Archive) (macOS 11.x)
    
    
    

    Note

    
    

    If you already have a "~/Box-Box (Archive)" folder from a previous manual reset, the folder will be named "~/Box-Box (Archive) 2", or if that name is already taken, "~/Box-Box (Archive) 3", and so on.

    
    
    
    
  
  
  • 
    ~/Library/CloudStorage/Box-Box (<current day and time>) (macOS 12.x and newer)
  
  


• Exclude from the above archive files that are “up-to-date” or synced on Box


• Re-create the parent hierarchy of the archived files

          3. Restart Box Drive and follow the prompt to log back in.

Hope it helps!