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Question

Cannot launch the Box Drive App

  • May 27, 2025
  • 1 reply
  • 7 views

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At first, I downloaded the installer and launched it, however whenever I open the Box app, I sign in, it redirects me to the website, I sign in from there, then I get redirected to the home page of the app where I have to sign in again, and this continues to happen.

I removed the app and the installer, downloaded it again, but now it is not running at all. I tried to change the directory of the installer as mentioned in one of the previous messages, but now things are worse and cannot find the installer at all.

1 reply

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi Bilal, 

Welcome to Box Community and glad to assist! 

Can we begin by confirming your Operating System and current Box version?

We'd love to further assist!