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Question

Unable to ask question using my enterprise account

  • May 27, 2025
  • 1 reply
  • 8 views

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Hi! I posted a question earlier asking if the admin on my enterprise account can see the content I hosted on my box.com account but I was told to log into that account and ask that question but when I try to do that box.com tells me that my enterprise which is Carnegie Mellon University states that I should approach the help desk or the IT department of my university with this question. Please let me know 

1 reply

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi Jeet, 

Welcome to Box Community and glad to assist!

As much as we wanted to address this issue with you. Your Enterprise account has a designated team that works with Box Product Support. 

At this rate, please get in touch with your internal helpdesk team for assistance.

Thanks for posting!