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Question

Changing phone number

  • May 27, 2025
  • 1 reply
  • 61 views

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I recently changed my mobile phone number.

Because the Box previously sent a security code to my ole phone number, I need to change my registered mobile number.  However, after log-in, in the Account Setting section, I do not see my mobile number information (any phone number information at all).  How do I change my mobile number registered witht Box?

FYI, I changed the two-step authenticator method to use an e-mail.  Therefore, I do not think I have immediate problem.  However, I still want to de-register my old phone number and register my new number.

Thank you.

 

1 reply

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi Takeo, 

Welcome to Box Community and glad to assist! 

You can add/change your mobile number through your Account Profile. 

To edit your Account Profile: 

  1. Login to box.com and navigate to View Profile.
  2. Click Edit Information and add your phone number. 
  3. Click Save Changes. 

Thanks for posting!