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Question

It's all gone subscription stopped drawing

  • May 27, 2025
  • 1 reply
  • 10 views

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My account is available but everything is gone. I went back and looked and my automatic payments have not been taken out. I don't know what happened. There is no reason for that account not to pay, ever. Is there anything I can do? I would like to get my photos and documents back. Please help.

1 reply

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hello, 392004372353my sedgwick

 

I understand how distressing it can be to lose access to your photos and documents. Let’s troubleshoot this situation step by step:

Check Payment Status:
Verify that your automatic payments are indeed not being deducted. Sometimes, there might be delays or issues with payment processing.

 

Best Regard,
Gregory Chavez