Support Forum

My organization has multiple ForeFlight users using Apple iPad tablets and we use Box to sync files.  I get an email from box saying the owner has synched a file each time any of our ForeFlight Users sync files.  This email comes even when the owner is offline and other users are the ones doing the syncing.  Why is this?    Thanks.  

I've just signed up for box.com and i filled out what was a quick surveymonkey survey but have yet to receive any kind of communication for next steps to migrate data using Box Shuttle. Can i get some kind of support to start this process? I have a lot of data that i would like to carry over.

My account shows 31GB used, but I only have a 6.4GB folder. Can someone check this discrepancy?

I keep getting this message and I can neither view the file nor share the link. 

Hello  Yesterday was ok, but from 23.04.2024 it is possible to login but after login all box webside is white, os x el capitane and Chrome (Imac 7,1, 2007), last 5 Years everything was greate. On secend computer Macbookair (sierra 10.12.06 ist ok) ?  Box change something ? for old systems ? Best Regard  BOX customer from 2010  DS  

Hi, i lost a full folder that had lot of small picture after declined a 2way factor. Name of folder is -->    Camera chantier Folder isn't there anymore 

Hi! Does Box not save original photo files? When I upload the quality of a photo from 1GB became 200kb.

After logging in today my folders and musical content folders are totally missing. Many years of music projects are not showing.  Also, missing collaborator names, and content size gauge, is now at zero bytes. What happened!!

Any help on this error much appreciated. Single sign-on authentication was unsuccessful (reference # EBPVDFHR).     Partner: https://idp.myid.disney.com Target Resource: https://disney.account.box.com/sso/ping_federate?from=box&redirect_url=https%3A%2F%2Fdisney.app.box.com%2Fs%2Ftffi3wub96a3fkgjg5768xe58cd6wy9b  

My account will not upload and indicates it has run out of space.  I am no where near 10GB.  Please contact me for assistance. Thank you. Marcella

Hi, I set up Box for Salesforce and it's working well, but we're finding that periodically users need to reconnect to Box even though all users access both salesforce and box via SSO.  This tends to come in waves which lead me to think that it was related to users periodically resetting passwords, but with SSO this isn't the case.  It's not immediately apparent in Salesforce when this happens as users don't immediately notice that the Box component is no longer displaying the files from the box drive on the record, but it causes this very unhelpful "Error!" banner which also does not let the user save edits to the Salesforce record.  Once the user goes into the Box app and reauthenticates Box, this issue is resolved.  But I haven't been able to identify the root cause of Box disconnecting.  Any ideas?

Hello, I need to remove all the following disabled custom apps: EasyData2Portal, EasyData2Portal, ThingWorx,  Can you help me? Thanks Gianluca Pensavalle

Today I discovered that some of my recent files just mysteriously disappeared. It seems that files created about 3 years or more ago are still on the BOX drive, but newer files has just disappeared from multiple folders. How do I get these files back?

Our organization has two Co-admins and no primary admin. I would like to know how to make a primary admin so we can have access to the primary admin permissions. 

The system cannot find file specified.

We are usually able to get this added back on by our contact at Box but have been unable to reach him.

The PDF file uploaded on Windows is 0KB. I can't even preview it. It says it's protected. Please tell me what to do.

Hello, We have been experiencing a problem for a few days using MSOffice 365 and opening files with Boxdrive. When users open a document from the box drive directories, Powerpoint for example, Powerpoint goes into "Not responding" status and it is impossible to "Kill" the Powerpoint process. We are experiencing this problem on 2 pc at the moment. The Box Drive client is version 2.37.142 and MS365 version 2403 17425.20176 Thanks for your help

I had our email team set up an alias email address for me to use to create a new sandbox.  This email is not tied to an existing managed box user, as it is an alias for my account, but not tied to my managed box account.  It allows me to create the sandbox with that email address but its been 2 days and I still have not received the login email.  I've checked our internal email filter and there is nothing getting caught there.  Wondering what could be the issue. 

Hi, One of our Box users can not log in to Box because of the 2-Step Verification. Can you help her?  

I wanted to delete an extra file when suddendly deleted my main data folder by the name of Rahmatullah Muslim Data now even cannot find in trash too, so how can find my deleted Data? 

I am trying to add a user to a folder but when I add the persons email address i get the message that the user is deactivated and cannot collaborate.  How do I correct this so I can add this person to collaborate on a folder? This person and others have been collaborators on other files.  Suddenly I cannot add them. 

I need to send a document for signature to a group of people, but only need one of them to sign it. How can I make it so that any 1 of multiple targets can sign & complete?

Hi, I only have 29.8GB of data in my Box account out of 50GB quota, but Box says I have used 47.5GB of the space! Please check and solver the same. Regards, Shrinath

the box icon on top bar is 'shadowed' and will not work. how do i shut box drive down????