Support Forum

Dear Sir, files has been deleted from thrash. How to recover the same ?

hi, my storage is full, but it isn't. how i can resolve this problem? Thanks

Dear Support,  I want to know how many devices I can connect to access my box account? because my team have more than 20 devices want to access the box account files. And the business plan user is for my set the user access permissions and folder security? not only for login, right? Thank you for your support!

Hellostorage usage of my account.Incorrect display of storage usage.Please do maintenance.

Hello, I have created a PowerBi dashboard that is linked with BOX files. However, every time my colleagues update the files, and refresh the dashboard, it doesn't display the most recent info. I don't know if it's a problem related to the credentials. Could someone please assist me with this? Thank you!

Someone recently tried to upload some big files to my account. They received a 'Storage almost full' or some such message. 1. How come I didn't receive an automated notice about this? 2. Why is there nowhere in my account info listed, what my storage limit is?  I can see what I've used (something like a little over 500GB) but no information about the storage capacity/limit of my account?! Duh! Come on guys & gals, get it together!

Hi, my account details are showing 10Gb used but yet details on the Snapshots folder only shows 882Mb. Would you please run the script to fix, thank you.

  I am hoping you can help. I have deleted many files and removed from trash but my box drive showing as full. Is there anything I can do to fix this? Kindest Regards

We just got our firms box.com account set up and our employees have exisiting accounts, how do I move them to our new account, they are currently using their work emails. We don't want to lose files and be on all one enterprise. 

Hi,  this is a follow up issue based on recommendation within ticket #3111496. The team members still face the issues to upload files on box. Please find examples in attached document. Based on the information displayed within our business account, there should be still around 25 GB free. Please kindly check for further resolution.  

I only have around 4.9GB of files in my box but it is showing 40GB. I deleted everything in my trash as well and it isn't fixing itself! I see a bunch of posts with this problem. Is there a way I can do this without needing support to correct it? Kind of a problem when I'm uploading files here on the daily and it won't upload because of a false storage full problem. Please please please fix or I'll have to use a different cloud storage. 

Please help to fix this issue, I deleted all my content and emptied trash a week ago already. Thanks.

Hi there. Could you please run the script to reset my storage limit? I have uploaded 5.46GB of data, however my storage limit is 9.8GB out of 10GB, supposed to be 4.535GB space available. Thank you.

PLease remove user from email suppression list.  He is not receiving confirmation emails and I have checked proof point and MS quarantine.

I have a user who deleted a key folder within the system, who has been offboarded from the system. I reached out to the master system user, and we found the folder, but when we restored there were no files. Please can you advise how we can recover this data, and also understand who has deleted this folder and its contents. We are also running cloudally backup - I have raised a support ticket with them also. Many thanks, Cheryl

การสร้างความมั่นคงในการถ่ายภาพในการจัดทำขึ้นเพื่อเป็นศิลปินที่คุณภาพ

Skipping files in subfolders when uploading folders.' Please look into it

Our former employee who still has admin privileges tried to designate a new admin but never received a verification email. Can BOX change the admin for us?

  I followed all the instructions for reset and check all my email accounts and spam and categories but haven't received anything.

I do not seem to have a bar or arrows to move the activity feed to see the previous comments. Any ideas how to do this or fix? thank you!

I'm seeing a lot of people wondering why copy and paste stopped working but I haven't scene a respond yet.

Hi, We are missing folders as of this week. I have been right through all of our folders and some are missing. AA Appraisals - is one in particular. Regards Glenn

I am the administrator for our enterprise account, and I have a user that his folder shows 34GB, but his account shows 79GB. I have seen in the forums where support runs a script to fix these issues. Can that be done for my end user.

Hello,I am unable to find a way to open a support ticket directly.I am getting the following error when adding a new domain: