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Question

Invitation mail delivered

  • May 27, 2025
  • 1 reply
  • 7 views

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We sent invitation mail to some of our members, but the mail was not delivered. As I searched on the web, I found a article regarding "supplession list". I think was sent before mail account was created. So, I'd like to know if these mail adress are in supplession list.

Regards,

Arata

1 reply

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

There's no box invitation mail in Spam and Junk folder, and email address is correct one.

I think the email in on suppression list, so could you open a case to check the affected email address?

 

Thanks.