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Question

Upgrade

  • May 27, 2025
  • 2 replies
  • 13 views

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hi Support,

I upgraded, but I still cannot upload files due to limited space,

Can you help.

Thanks

Willy

2 replies

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Me and my collegues cannot upload anything neither on the box online directly nor on the box tool in my computer folders, however the upgraded package is already indicated as being applicated


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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi Willy, 

Welcome to Box Community and glad to assist!

To help address your storage issue, please reach out to our Billing team by creating a new ticket or email us at billing@box.com.  

We'd love to further assist!