Support Forum

Hi - my files have disappeared. Seemed to be right after upgrading my account to business account - required by box due to size limitations.  The file structure is still intact but the actual files seem to be gone.   

Created new user and sent the login/password set link.  It has been over 2 hours and have not received and email even though I clicked the resend button several times.

I have read through the support forum, and the answers have not been helpful. I was notified that my storage was full. I deleted 25% of the files I had stored - A week ago The storage still shows as full I cannot upload (one answer said to ignore the reported size and upload) This is a free account, but I can't use it and it would seem to be a simple thing for someone at Box to fix.

Hi! The used space reported in my account is not correct. Last week I have 20 GB used and now I have 40.5 GB. I did not upload any files that could cause this increase. Could you please fix this problem? Thank you,Giulia

I am no longer able to open my files on my computer. It pauses at "launching applications". Is there a resolution to this issue?

Hi, I see that used storage size shown is wrong, please run fixing script. Thanks

Hello Team, There is a user, [personal information–redacted], who is unable to create a free account in WB Box. When the user tries to create an account, it shows that the account is already created. Could you please check and let us know why the user is unable to create the free account in Box?Could you please provide us the update on my email id : [personal information–redacted]

Hi! I'm having timeout issues when I try to use goodsync or FileZilla. It's telling me the file uploads keep timing out. Is there something I'm missing here?

Hi Box    After removing files from my free account the storage space is showing the incorrect amount thats free, please check and fix. Thanks Andrii

A couple of weeks ago, I contacted Box to ask if they offered a version that would actually work on iOS 15 or earlier, and if so, what features would be lost. They acknowledged and said that they would get back within 48 hours, but didn’t. Any thoughts or similar experiences?

I have found my exact question on this community forum multiple times, with no resolutions posted. It seems the response is that if you post here they will open a support ticket? Why isn't there a way to search actual posted fixes?? How does one open a ticket without going through this? Is creating a post here the only way to get Box Support?

トライアル期間が終了したため、アカウントの削除及び支払いを停止したいです。 アカウント設定画面でキャンセルのページが見つからないため、問い合わせます。 日本語での返信をお願いいたします。

Running box on Win11 23H2 , all updates installed. Box application has been removed and reinstalled. The problem that occurs is that in only 1 main folder certain subfolder (the folder itself not the files) or certain pdf files are missing the right click menu. I thought it had something to do with naming conventions but as i find files with even longer names in lower tiers that still have the option, can't be that. Other folders are fine, other files are fine, i can have tree structure that works fine but some folder in the middle of the structure refuses to give me right click menu only on pdf files and not on the word documents in that same folder. Happens on different devices but with the same folder. Recreating the folder and moving all files is not an option. Copying one of the problematic files to another location, brings back the options though so something must be wrong with or within the folder itself. Looking forward for advice. Kr,Yves

 I signed into Box using Google, and it shows that I have an account in my Gmail address. It will not send me a password reset and when I am in the account, it will not allow me to create a password. I would like to upgrade the account, but it doesn't feel like a valid account yet. 

We switched to a bigger cloud and now we are missing all files, more than 50 GB. All similar queries here are addressed with the same answer that all data will be restored within 24 hours. It's been 24 hours and we still don't have access, which is extremely annoying and the whole company can't work. Please could you take a look at our problem, we are really wasting a lot of valuable time.Thanks!Josef

Team,Could you please advise the steps to delete the below custom app?Arctic Wolf Security

The advanced security controls, located in Admin > Enterprise settings > Security, is greyed out and I am unable to enable MFA for our users. Please advise.

Hi I got send a link and is denied access, can you help me by making it available for me

Hello I have an issue where free user, needs to exchange files with Box enterprise account. He had to change his mobile phone and cant any longer use the 2 factor authentication. There is no option to reset it or turn off the setting. please help!

help it won't verify my email address

Dear I want to reactivate my account. I made a mistake to delete my account. I send emails from the form for reactivating, but it errors.

"The link for this shared file or folder has been removed or is no longer available."How do I make my files visible? 

I want to delete the "Box for Microsoft Teams" app from our account and also remove the "Microsoft 365 Tenant ID" in Individual Application Controls.

Title explains it. I deleted(and emptied trash) about 1.5GB of data several days ago, but it's still showing that I'm out of storage.

ボックスリレーの途中でファイル書き込み可能な機能はありますでしょうか？