Skip to main content
Question

We were unable to process your payment information

  • May 27, 2025
  • 1 reply
  • 14 views

Forum|alt.badge.img

i m not able to upgrade my account

1 reply

Forum|alt.badge.img
  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi there, 

Welcome to Box Community!

To assist you with your upgrade issue, please contact our billing team directly at billing@box.com.

Thanks for posting! 

Best,
Ann