Recently I got a new computer and started using Box Sync on it and an older device but suddenly starting yesterday Box Sync can no longer sync any file, and will spit out the Quota Exceeded error even if the file size is far below the threshold and my total memory for my Box account is now at 3 GB (even though online it still says 10.4 GB) I noticed a few other folks have had the same issue upon using a new device with their account.
Anyway you can help me out? Thanks!
Hi Brianna,
Welcome to Box Community and glad to assist!
At this point, we highly recommend switching to Box Drive.
By installing Box Drive using this link, Box Sync will be automatically uninstalled. Rest assured, any files that have not yet synced to Box will remain safe in your old Box Sync folder.
To learn about the differences between Box Sync and Box Drive, please see our article Switching from Box Sync to Box Drive.
For more information about Box Drive and its basic functionality, please see our article Using Box Drive Basics.
Thank you for considering this change!
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