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Question

Account storage limit reached

  • May 27, 2025
  • 1 reply
  • 54 views
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Hello,

I have a brand new Box account, it's empty and I have a 50 GB limit, but when someone tries to upload documents in my folder, it says that the limit is reached... can you help please?

Thank you,

 

    1 reply

    C
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    Hi Madeleine, 

    Welcome to Box Community!

    To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.

    Thanks for posting!

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