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Hello,


I have a brand new Box account, it's empty and I have a 50 GB limit, but when someone tries to upload documents in my folder, it says that the limit is reached... can you help please?


Thank you,


 

Hi Madeleine, 


Welcome to Box Community!


To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.


Thanks for posting!


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