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Two Factor Authentication

  • May 27, 2025
  • 1 reply
  • 78 views
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Hi - I switched my 2FA to my cell number, but one of my business partners needs a different 2FA.  I'm trying to switch back, but am getting an error message stating that I am already set up.  When I enter the code, the system states that my code is invalid. Please help!

    1 reply

    C
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    Hi Susan, 

    Welcome to Box Community and glad to assist! 

    It shows that the Multi-Factor Authentication is not enabled in your Box account. If you're trying to reconfigure your MFA, try the following: 

    Please close and re-launch your browser then try again. 

    Hope it helps! 

     

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