Support Forum

Hello,  I am attempting to update my password and it is not letting me. Can you please assist me in this. Thank you!

When we try to access a folder we get a spinning wheel and it doesn't work.  If we go back one and then try again, it then works.  This keeps happening in all solders and subfolders.  help please!  

I bought a 3 seat starter plan and after setting up my primary account I am not able to add the 2nd and 3rd user.  Under the Users and Groups page of the Admin Console it says 3 of 3 seats used but I only setup 1 managed user.  When testing I also have external users setup, does this also count as a user seat?  If not, how can I add additional managed users?

Hello I need a copy of our SOC 1 or 2 report before I can renew our contract.    Nancy Golembiewski

I signed up via Google SSO and when I try to change my password (I currently have no password) to access a file that requires a strong password, I repeatedly get an error message. I am unable to set up my password. There are lots of posts about this and none of them have an answer - this is a clear bug in the system that would be helpful if it was fully addressed for the community rather than at the individual level. Feel free to respond with the solution here.

My account says that the storage is full but I have deleted almost everything from my account and from the bin, so there is no way I'm still using the max amount I'm entitled to. Could someone help? Thanks

can i create radio buttons and check boxes with formatting options of picking one or more than one of a group of buttons/boxes (as opposed to making a field required)?

We had a folder that is now missing, we have had everyone check the trash folder but this does not come up on the search.  We have a paid account. Please contact us immediately. 

Even after deleting data, the available space does not increase. The used storage is only 13.8 GB.

In Box Sign when I click on any file to use template, I keep getting the error "invalid request params input".  Nothing has changed on any of the documents and everything was working yesterday.

Hi team, For the past few days (starting Monday the 14th) we have been having trouble with our BOX uploads. They do show as delivered but after a few hours, our addressee claims they have not received anything. When we check again, files are indeed not there. Is this something that is already being looked into?Thank you!

Please provide support immediately. This information is very important to a health system in mid-acquisition. Please contact me as soon as possible. Thank you! Sean Steffanni

Hello, my account has reached it's limit although i haven't even used 30gb of 50gb The storage doesn't seem to be correct. Are you able to help?

After clearing all files and trash, 20.4 GB/50.0 GB is in use, how do I deal with this?

I have a free Box account, to allow sharing from clients. I've not used this account for a couple of years, but I need to access some documents from a client's Box account. However, when I try to log in to my account: <personal information-redacted> it comes up with an error and although I appear to be logged in, there is no functionalilty or access to the accounts settings tab. Otherwise, I'd just delete the profile and start again. Are you able to help? Cheers Dave

Hi, We were looking at upgrading our account and wanted to make a payment for the same. Everytime we go to pay and click submit we get an error message saying - We were unable to process your payment information. Please double check that all fields are filled out correctly and try again, or visit support.box.com for further assistance. I tried with 3 different cards same message and I asked a friend to try from his laptop same message. So I think there is a problem in your payment gateway. Can I request you to please have that checked and let me know. Thanks,

Hi, We have a user who is able to change the password of the account. However, the user cannot log in to access anything because the user is prompted for the two-factor authentication number.  Two-factor authentication was not set up for this account.  How can we reset the two-factor authentication so that we can access the account details and content?

I was notified the storage limit have been reached. I then deleted old files so that some of the storage space  supposed to be freed for my new upload. However, the system did not respond the way i expected and stopped me for uploading. Please help releasing the storage usage, thank you in advance. Is there a way to make the system check the storage usage? Is there a schedule for the system to have regular check on the storage usage?

I am reaching out regarding my Box account. The email address registered to my account is no longer accessible, and my password has expired, preventing me from logging in. I was sure that i set a secondary email address but reset password oprion sends notifications to non active email address. Please help.

Getting the following error message after today's update. Uninstalled and reinstalled and still the same error.

Hello, Although there should be available storage space, I am receiving an error stating that there is not enough free space.Even after deleting past data from the trash, the available storage does not increase.This is preventing me from proceeding with my work.I kindly request your prompt assistance. Account ID: 24821664810

Hello - I need assistance resetting 2FA for a user. Can you please create a ticket for me? thank you!

I have been working on an automation in n8n and the search function is not working.  I was frustrated and ASSUMED it was my fault.  I just tried to use the web interface to search for a folder that I created (so I know it exists) and it still returns nothing (no files/folders found).  Perhaps the search function is not working right now.  

Hello, I signed up via Google SSO and when I try to change my password (I currently have no password) to access a file that requires a strong password, I repeatedly get an error message. This occurs on both Safari and Chrome. I am unable to set up my password. Please help. Thank you.

Hello, I am working on integrating box to salesforce, but I got service account null error. Can you help me to fix it? Thanks