Hi Ramesh, 

Welcome to the Box Community, I'm happy to help!

I'm sorry to hear that you are having issues with your files.

It looks like you are part of an organization that requires their managed users to contact your internal helpdesk or designated contact for issues related to Box.

Kindly reach out to your internal helpdesk or IT team for further assistance on looking into this.

Best Regards,

Hi ,i already raised case for my issue , but haven't receive any response yet. 

INC6765718

Regards,

Ramesh Kannaujiya

Hi Ramesh, 

Thanks for responding back. Since an internal ticket has already been created with your team, please check with your team for further update and continue working with them.

Should your designated contact to Box require assistance from Box support team, they can submit a ticket on your behalf.

Best,