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Question

Box Drive is not creating the Box folder on Windows 10

  • May 27, 2025
  • 1 reply
  • 11 views

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I have a paid personal account.  I am trying to set box up on four computers that I use for a project.

Box works on the other three, but I installed it on the fourth one and it won't create a Box folder.  I am logging in successfully.  There are no error messages.  After logging in, the login window goes away and nothing happens.

1 reply

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  • Author
  • Known Participant
  • 34746 replies
  • May 27, 2025

Hi Andrew, 

Welcome to the Box Community, I'm  happy to help!

Can you try to manually reset your Box Drive from your Windows device following the steps provided in this article?:

If the issue persists, please go ahead and uninstall and then reinstall Box Drive from your device following these articles:

Let us know how it goes and if you have questions!

All the best,