I am our company's Box Shield administrator. I created the folders we are using. I bought Box Shield two days ago. Today, I am unable to classify the folders that I created, even though I am listed as the owner. Is there documentation/am I doing something wrong? Or is this a bug/can you help me work around it until you can fix it?
Hi George,
Welcome to the Box Community, I'm happy to help!
This is something our Product Support team would like to investigate with you and may require specific account information.
I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this.
Kindly check your email for details and updates.
All the Best,
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