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As you know, Box has very bad customer service support. 


I am trying to edit Network_Input_Form_FINAL.xlsx, a shared database. Unfortunately, it seems to be locked.  How may I unlock this document so that I can edit a field? 

Hi Jeffrey, 


Welcome to the Box Community, I'm happy to help!


Have you checked out this article on how to 'Lock and Unlock' files in Box?: https://support.box.com/hc/en-us/articles/360043697174-Locking-Unlocking-Files


This may be relevant to your problem with the next steps!


If this did not help, do you mind providing more information or even share a screenshot? 


We look forward to hear from you!


Regards,

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