Hello,
This is a returning topic I guess. But without a solution to this we will end using BOX as organization. Is is impossible to work fluently without previewing files.
Is there a timeline when this issue will be solved? Previewing files is a basic feature that any other file platform gives.
So, is there a solution? Making files Offline available does not work! 
Hi Efraim,
Welcome to the Box Community, I'm happy to help!
This would be something our Product Support team would like to investigate with you and may require specific account information.
I've gone ahead and created a ticket for you so that an agent can help look into this.
Kindly check your email for details and updates.
All the Best,
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