Support Forum

Hello - I recently upgraded to the enterprise account so we could get rid of DocuSign and switch over to Box Sign. I was setting up a template for a contract and we need to have the person signing choose one of two options. Is there a way to set it up that they must click one of the two? I don't see anyway to add any parameters to the checkboxes besides makeing them mandatory or not.  I dont know if we can use the service if this is not an option. 

I checked my internet is turned on and I use in multitasking but the box didn't login option and show offline. my email id is [personal information--redacted]

Box downloads are filling up my C: Drive.  I need to delete all downloaded files from the projects I'm am a collaborator on my local computer, without deleting them online. I went to my Box downloads on my local computer, hit delete and some of the files said I don't have permission to delete these files. I also, no longer want Box to download to my local computer.  I can always go online and get what I need.  How do I turn this off in my settings, so that Box NEVER downloads automatically to my local computer, unless I manually do it myself. Thanks Tom

Hi, We are building the UI for search. Is there a way we could get the total_count in the response. We see the next_marker which is good but how do we know how many items are there in the entries in total without going through next_marker. Let us know if there is any other way we could get the total count with metadata queries.  Following is the response.

Hello, I use BoxSync on my computer. Wanted to install BoxSync on my new computer but got this message "Failed to execute script main". What should I do ? Thanks

Hi, My company's media assets are missing and I'm hoping to get those recovered.  They were not deleted by me or by anyone on my team. These are critical files and I really would like to speak to someone about this matter as soon as possible.   Thanks, Trish

Hello, Can you please help me as the original owner of a folder has left the company and the rest of us have lost access?   Thank you.

I'm following the Traditional 3-legged OAuth2 set up. The first step is getting the authorization URL, which requires "your_store_tokens_callback_method". How do I set this up? Do I need to have the access_token and refresh_token for this? How do I get those if so? I found an issue on github regarding this, but I'm not sure how to implement it myself. 

I am doing a Preflight check before file upload and according to the documentation I should get back and upload_url and upload_token. The response that I am getting back is  {  "upload_url": "https://upload.app.box.com/api/2.0/files/content?upload_session_id=0D54[REDACTED]&protected_params=0%21Lp3F[REDACTED]",  "upload_token": null} Why is the token null and what is the protected_params? It looks like it's base64/url encoded. Is there an example cURL with the subsequent call? I can't seem to find any.

I've amended a word doc offline, saving the view to "final" (ie: not saving edit changes).  But when uploaded to Box, the view of the document is edit changes).  Help!

i have lost my account suddenly, i have my email but i can access my box account again. can you help me?

when i upload to a folder, it says 6 files. however i have uploaded more than 6 files and they can be viewed when within the folder. but on the general folder view it says 6 files when it should say 8.

Please run script to check the storage in my account

For file folders that have been shared with me by my boss, they are showing duplicates of every single document with my email appended to the file name. It's all showing as having happened on the same date, and this is not the date in which the parent folder was shared with me originally. One examples of 100s...if not 1000s. This dates back to stuff in 2015 that hasn't been touched since then.  Additionally this is now causing our account to show as out of storage. 

I've been having issues uploading jpg photos. Not all files are uploading, and the order they show up is not in numerical order, making it really hard to know which photos are missing. Please Help!

I just tried to log into Box and my password was incorrect.  After trying a couple of times, it accepted my password, but is now welcoming me as a new  member.  I can't access any of my folders and files.  PLEASE HELP!

Inquiry: I was a student that now works at the institution. When sorted by age of shared folders there are a lot of old folders for the job mixed in with student projects. Is there an easy way to sort? 

I'm just about ready to give up on Box. I need Box desktop to work, but I cannot install the app without the error message that the error message "Box Drive's system extension failed to load. Please make sure it has been enabled in System Preferences > Security & Privacy..." The installer did in place the extension in the Security and Privacy dialog box. I searched your help files and tried several suggestions without success. Can you help me please? Box Drive is essential to my team's workflow. Without it, I'll have seek another solution. Thanks.

I enabled 2FA on my account, but it doesn't prompt me for 2FA when I'm logging in, I double checked it says its enabled, but it doesn't prompt me, Pls resolve this issue. Thank you. shinchan.

So I have to contact "tech Support" to change my telephone number? This is hot garbage. Get me started then.

Hi Box support and community? Is there a way to make a selection of MP3 files all the same properties, ie. all end the same date, etc. ? Also, After making MP3 files, Can Box make a layout of music files like Spotify or Apple music ?  I am working on placing my music on a WordPress site and want it to look similar and nice looking, since I already have those two services on the same webpage.  (I hope so).   Hope to hear from you. Sincerely, Mr. Kerry Kennard  

Dear box,  I want to itterate over the items in a folder and download a specific excel file. I read the dox and i give myself al the permissions. What do i do next.   Kind regards,   Elias       Traceback (most recent call last):  File "C:\project\admin_automation\z_api_box\api_connection_box.py", line 46, in <module>    for item in items:  File "C:\Users\E. Bloemendaal\AppData\Local\Programs\Python\Python310\lib\site-packages\boxsdk\pagination\box_object_collection.py", line 81, in next    return next(self._all_items)  File "C:\Users\E. Bloemendaal\AppData\Local\Programs\Python\Python310\lib\site-packages\boxsdk\pagination\box_object_collection.py", line 87, in _items_generator    response_object = self._load_next_page()  File "C:\Users\E. Bloemendaal\AppData\Local\Programs\Python\Python310\lib\site-packages\boxsdk\pagination\box_object_collection.py", line 124, in _load_next_page    box_response = self._session.get(self._url, params=params)  File "C:\Users\E. Bloemendaal\AppDat

Hello, I have a box account (paid by my institution) which worked reasonably well until recently. My home Mac is having problems with some files showing yellow warning circle on only this Mac. In addition, some files show a cloud icon on home Mac but file doesn't upload to box on cloud or work Mac. Other files in same folder show green circle and are syncing. There are other folders in my box directory with yellow circles too and syncing problem for some of contents. This is on my home Mac. My work Mac doesn’t seem to have this problem, but of course can not ‘see’ missing files since not syncing to box cloud from home Mac. I suspect some preference is corrupted but don’t know how to fix. Both Macs are running macOS Monterey v12.2.1 and Box v2.25.306 Would you recommend a complete uninstall of Box Drive on home Mac, and then a fresh install? Of course, if just a preference problem, it would be easier to just delete it?

hi  My user face this when she tried to sign in to the box account using SSO via jumpcloud.  your advise pls. tq