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Question

Strong Password Issue -- Google SSO [URGENT]

  • May 27, 2025
  • 2 replies
  • 10 views

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I signed up via Google SSO and when I try to change my password (I currently have no password) to access a file that requires a strong password, I repeatedly get an error message.

I am unable to set up my password. 

2 replies

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PS: I also have 2FA setup on my box account


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Hi Chris, 

Welcome to Box Community and glad to help!

Let me create a new case and a member of our team will be in touch, please keep an eye out.

Thanks for posting!