Every time I go to create a password, I get the message, "There was a problem changing your password." I even upgraded my account hoping that I could create a password. Please help.
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Hi David,
Welcome to Box Community and glad to help!
Kindly run these troubleshooting steps before creating your password.
- Please ensure your web browser is the latest version of Chrome, Firefox, Safari, or Edge
- Try clearing your browser's cache. If this does not resolve your issue, please proceed to the next step.
- Try different browser, network connection or machine.
- Verify that you are using one of our recommended operating systems.
- Lastly, please setup a new password using this link.
Hope it helps!
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Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.