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Question

My Email is no longer in use

  • May 27, 2025
  • 1 reply
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I have a email that i used to log in my account but that email is closed. I cant access my files in that box, Can someone help me to retrieve that file?

Tks

Karen Chen

    1 reply

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    Hi Karen, 

    Welcome to Box Community and glad to assist! 

    If you can’t access the email address associated with your Box account, we recommend either reaching out to your email service provider (ESP) to regain access to your email account or creating a new account. For additional guidance please review our support guide on Logging in to Box.

    Box does not have the ability to help you regain access to your email account. You will need access to the email address associated with your account to change your account password. We appreciate your cooperation in helping to protect your account against unauthorized access.

    Thanks for posting! 

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