Hello, I need to promote a user from editor to owner of an account regarding account ownership - the original owner currently cannot accomplish this task.
Hi Benjamin,
Welcome to Box Community and glad to help!
Currently, it's only the Owner who could transfer the folder ownership. Can you tell us why can't the owner transfer the folder ownership?
We'd love to further assist!
Hi Rona, could we please open a support ticket to discuss this further?
The owner is no longer with the organization the account is associated with.
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