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Question

I had 50GB of space before I upgraded my account

  • May 27, 2025
  • 3 replies
  • 67 views
C
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I had 50 GB of space before I upgraded my account and after I canceled my plan, I'm down to 10GB. 

    3 replies

    C
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    Hi Rafael, 

    Welcome to Box Community and glad to help! 

    To understand how your storage limit varies, please get in touch with our Billing team through billing@box.com.

    Thanks for posting!

    C
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    It wasn't answered. This isn't a billing issue but a technical issue.

    C
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    Did this ever get resolved?  I don't want to lose my 50gb if I sign up for a pro plan then cancel later.

     

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