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Question

I had 50GB of space before I upgraded my account

  • May 27, 2025
  • 3 replies
  • 10 views

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I had 50 GB of space before I upgraded my account and after I canceled my plan, I'm down to 10GB. 

3 replies

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  • Author
  • Known Participant
  • 34746 replies
  • May 27, 2025

Hi Rafael, 

Welcome to Box Community and glad to help! 

To understand how your storage limit varies, please get in touch with our Billing team through billing@box.com.

Thanks for posting!


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  • Author
  • Known Participant
  • 34746 replies
  • May 27, 2025

It wasn't answered. This isn't a billing issue but a technical issue.


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  • Author
  • Known Participant
  • 34746 replies
  • May 27, 2025

Did this ever get resolved?  I don't want to lose my 50gb if I sign up for a pro plan then cancel later.