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Question

Incorrect storage usage or number of files in My Account

  • May 27, 2025
  • 1 reply
  • 9 views
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Even if I delete unnecessary files in the folder managed by this account and there is nothing in the folder, the storage capacity of 9.3GB may be used.

Can you please take measures so that the storage capacity is displayed normally?

    1 reply

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    • community-manager
    • Author
    • Known Participant
    • 34746 replies
    • May 27, 2025

    Hi there, 

    Welcome to Box Community and glad to help!

    Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

    In the future, if you experience incorrect storage, please let us know in this forum.

    Thanks for posting! 


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