Support Forum

I have been using Box notes for work for a number of years now, and love(d) using tables to format sections of my notes.  The design suddenly changed yesterday and is a complete mess. The table sizes have all become inconsistent and they are now extremely disorienting to scroll through. They now endlessly scroll off page left and right, and the table framing gets highlighted and detracts from the content inside - the most important part! In a nutshell, I didn't opt in to this new design and don't see any way to revert back to the old design. I hate it and want the old design back! If this was an optional interface this could be solved by turning it off. Please consider my feedback for future releases. 

Dear Community,  I am using individual account since 10 years, 5 days before suddendly unable to access my account and box asking to setup two-step verificatino and provide your phone number. after entering phone number i am unable to get any sms on my phone and i am stucked to access my account. i have contacted to support they asked we dont provide direct support to individual please contact community. please help me to access my account. snapshoot attached for further clear understanding. irfan

I have a collaborator who is having one heck of a time trying to access our departmental box for reports.  She has reset her password and received the email and reset the password but when she goes to input the new credentials it is still saying the credentials are invalid.  Seeking answers to help resolve this matter quickly.  

I am uploading documents into Box but my boss cannot see what I upload. Why is this? And is there a telephone number for support?

I have a user with two box accounts and I need to merge them together (one was a personal email address(external user) they originally was invited to and then another with work email which created another internal box account).  I'd like to merge them together and use the work address as her primary account. Is this possible? I am an admin but don't see an option to merge. Regards, Khatera

I am working on a huge project that has many folders. I downloaded the app for my Mac and started editing folders and the contents within them. I have noticed that today they are on my mac but when I open Box on my web browser they are not synced. What can I do for this?

Hi, I mistakenly removed access to this folder and it doesn't show up anymore. How can I regain access? It is still in the storage quota. Many thanks

I'm having the same issues as many others where the incorrect storage amount is displayed. Please run the script that cleans this up.

Dear Sir/Madam, Is there a way to confine the access of a link sent by email to the owner of the email address only (outside my organization)? In other words, I would like to avoid having the document freely circulating. I want targerted access only.  Kind regards, Ziad

Hi, I'm an Admin of our company's Box account. I want to create a folder for one of our Users that only they will see and have access to. Can you tell me how to do that? Thanks

I just sign up for a free box service account and when i try to link if with my SFDC org getting this error: "You can not set the Box service account to the same account as an existing user.". how i can create a case with box support on this issue ? 

Hello, I'm using up around 3 to 4 gig of my 25 gig account.   Can someone please run the script or whatever it is so that my correct free space is showing.  Thank you.  

Hello Support team, I'm having the same issues as many others where the incorrect storage amount is displayed. Please run the script that cleans this up. Thanks!

hi there,  I am old user of the box community and my data was not shown on the cloud, i also upload many important pics and videos of my life on my box email but my data was not shown, here is my screenshot

Hello,  If i dont have Microsoft 365 office paid account, can i still edit any Microsoft office files?

The corporation where I work has been having issues with the new Windows 11 update for a lot of computers. One of my recent issues seems to be that my Box files are not syncing with my local folder on my computer. I also seem to be having trouble opening files with Windows Office programs, like Word. This has not been a problem until this week (and our computers have had Windows 11 on them since at least early August, if not earlier). I can open my files on a browser from Box.com. I wouldn't mind opening files on a browser so much, except when I need to print a file, I can't seem to download it. I have to print it, but save it as a PDF on my computer, THEN I can print. It is just becoming a hassle - there are more steps needed to accomplish very simple tasks.

as per mention in https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect That Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts.Please run the script for my account, as with zero file, it still use 7 Gigabyte storage.Thanks

I am currently on a $7 plan and am being charged $34.80 per month AUD. How is this possible? I used to be on a free plan but now for the life of me can't seem to find where that is on your site now. I rarely use Box so it's not feasible for me to continue paying that amount.  Can I please downgrade my plan and I would like to be reimbursed for the amount that I am paying which from $7 USD even when converted to AUD is definitely not 34.80. 

Im not able to print files. The rewiew of the print file looks ok. When i press Print the file is no coming up correct. Whem trying to save the file i get the file extension,,, previewd by box.  When opening th file  its not correct.

It's just a disappointmet to have password protection of your files as a paid feature. For me it's a deal breaker...

Hi Team,   I am unable to access the  [personal information--redacted]   Could you please check and help

We are receiving error messages when trying to open our excel files. We were able to open them earlier this morning, and now we cannot.   

I signed up and was sent an email with a confirm link, but as soon as I click on the link, it says the link has expired.

is their permanent token or  generate token using  .net sdk for api call

I am unable to upload a file, and get an error message that I am out of storage space; however, under my account it says I have only used 2 GB out of 10 GB.  Does something need reset?