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Question

Can't add new user to folder

  • May 27, 2025
  • 1 reply
  • 10 views

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I am unable to add a new user to our company folder. I've added the user multiple times but receive the same error each time. I deleted his account and re-made it again today but the same issue persists.

1 reply

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Hi Gibson, 

Welcome to Box Community! 

To look further into this issue, I've created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

Thanks for posting!