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Question

Storage Count not correct

  • May 27, 2025
  • 3 replies
  • 91 views
C
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My box reports 384.1 MB of 10.0 used even after deleting all files and folders along with emptying the trash. Please fix the issue.

    3 replies

    C
    Forum|alt.badge.img

    Hi there, 

    Welcome to Box Community and glad to assist!

    Note: If you ever come across these data inaccuracies in your account, please know that the problem is entirely with the display of these totals. This has no effect on your underlying data. All of your files remain in place and have not decreased in size or been edited by unauthorized people.

    Please keep in mind the following information about storage calculations: 

    • Trash is excluded from your overall storage calculation.
    • If you are collaborating with another user in a folder they own, the storage is calculated only as part of the owner's account and will not count toward your storage calculation.
    Most of the time, aggregates will be updated within an hour or less. For larger changes or more complex folder structures, aggregates may take up to 24 hours to be correct.
     
    For reference, you can visit this article. 
     
    Thanks for posting!
    C
    Forum|alt.badge.img

    it shows 384.1 MB of 10.0GB

    while I got nothing in the cloud storage(also in the trash).

     

    I asked to reset the storage number like 0 of 10 GB

     

    and its more than 24 hrs since this problem occurred.

    so please do something to fix this problem

    C
    Forum|alt.badge.img

    Now it's 1.5 GB of 10.0 GB.

    Fix this problem

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