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I downloaded the MacOS app, and when trying to log-in, I received an error message:
There seems to be a problem with this app.


Don't worry, your files are perfectly safe. Get in touch with Box support to get assistance with this app. We're here to help.


Error: invalid_client





 Show Error Details

 

 

There's actually nothing under the error details.

 

I removing the app, restarted my laptop, and reinstalled the app as recommend in another support case, but I have the same result.

Hi Francois, 


Welcome to Box Community and glad to assist!


In order to get a closer look, can you provide the following details?


  • Please provide your current Box version and Operating System. 

  • Can you get more details and click, "Show Error Details?" Also, please attach a screenshot of your error in the forum. 

Thanks for posting!

Hello Rona,


The Box Drive Version is 2.38.173 and my laptop runs MacOS Sonoma 14.5.  As I mentioned when I opened the ticket, there's nothing under the error details.


Thanks for looking into this.

Nu 360497915707?

Hello, how can I get assistance here? I's been 18 days since I reported the issue, but no answer in 2 weeks. 

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