Support Forum

Which is the email recipient of a notifications mail for Folder only the accounts you set up or all folder viewers?

We use Box via our Windows File Explorer. It used to always match the options we had saved with Windows folder views: Name, Date Modified, Size, and File Type. But recently any time we open a folder its view is defaulting to: Name, Size, Type, Date.  We really need the date to be the second column! I keep resetting the view and then selecting Options > View > Apply to folders. Some days and some folders it sticks, others still default. It will apply it to all Windows folders, just not the Box folders. Any way to change the default?

So we have a form in formstack that uploads into Box. The file was uploaded to Box but I received no notification. Test notification works so that is not the issue.  Secondary question since I haven't seen a notification email - does the email contain a link to the file(s) uploaded? Or just the name of the file? Or?

My computer stoped syncing files.   My windows Icon has been stuck on "Scanning Files"  Submitting an error log isn't working either.  HELP!!!! 

I'm gettting this error when I attempt to install box on my new M1 apple computer. I've submitted my logs via box.  I get this error even though I use the link which has a version of box formatted for M1 computers, and I'm not sure why. I've pasted the link I used below. If someone could get back to me on this issue ASAP, I would greatly appreciate it.  https://support.box.com/hc/en-us/articles/1500004479962-Box-Drive-support-on-devices-with-M1-chips

Sane as others. Need help ticket but can't located where to do that. Going through the forum is a waste of time. Where is the contact via email. Past due now on accessing information.

Hey there, I currently am the owner of a single file because I created it and recently added 2 colleagues as "collaborators" to the file. They are currently set as "editors" and one of them needs to be an owner. When I went to the drop-down menu under Permissions, I only get 2 options which is editor or viewer (view screenshot for visual aid) How do I set them as an owner? Please advise

Hello- I need to change my email address from (Email Addresses redacted). How do I do this?   Thank you, E

My calculation of used storage is incorrect. Can you please run your script to remedy this?

I  experiencing extremely slow download speeds while attempting to download a folder.  As you can see below, its probably not the speed of my connection.

I'm getting the following error when I try to add collaborators, "Something went wrong with your request. Please try to invite collaborators again." I've reduced the number of collaborators to 1 and still get the message, I've also went up to two days between sending invitations. I need a group of 150 people to have access to this folder so not being able to add them all at once presents a problem. Also, I'm unable to open a ticket. How many users can be invited in a specific period? What length of time is needed between sending invitations to large groups?

Ive uploaded docs but nobody can see them, how do I fix?

Hello, I have a problem concerning the notification e-mails for several weeks. Normally, I receive an e-mail notification each time one collaborator downloads a document for which I am the owner. The e-mail is sent from noreply@box.com. In my folder, I have 50 collaborators. Now, I only receive notification e-mails from 1 or 2 collaborators, still the same persons but never from other collaborators that I know they download my files (I made tests with their personal accounts). So, as I still receive e-mails from noreply@box.com from 1 or 2 collaborators, I know that is not a problem of spam. Please give me the solution. Thanks!

I have been trying all day to get into the Dev Console, but after trying all 2FA methods, none of the codes I receive are valid. It always tells me invalid code. Note that this is happening AFTER I log in using 2FA and attempt to access the Dev Console… so the codes I receive are valid during normal login process, just not when I try to reauthenticate into Dev Console

Grettings, Would you please advise how we may set box to allow login from only specific IP addresses?

I deleted almost my files. However, the storage usage is still take up to 6.4 GB. The remaing files ought to be less than 1 GB. Is there any hidden files?

Hello! In my box folder (C/user/box), there are some subfolders that I don't want to be synced (I don't want to move them away from box because I don't want to spread my files around). I don't want these subfolders to be available online, and I don't want these subfolders to consume my available data storage. Please note that I am not talking about having file in box.com but not on my PC (I want the exact opposite). Dropbox has this kind of option (https://help.dropbox.com/us-us/sync/ignored-files, see screenshot below) but I can't find a similar option for box.   Any help would be appreciated! Thank you in advance :)

We offloaded some files from Box and moved to a different location. The team has come back requesting we get the file version history. The folder was able to be restored from the trash with no issue, but it looks like the version history wasn't kept. Is there any way to recover the previous multiple versions? This is with an enterprise account. Thank you!

I was charged for 3 months on Januray 1st. I want a refund as I am not using this service  

I turn on 2FA, but it's not working.First error is wrong redirect, but if redirect is fine, second error is invalid code.

Hello guys,I have been struggling with this issue for the last couple of days! Whenever I enter the code shown on the authenticator app, I get the message "code invalid"! Could you please help with this as box is critical for my work?Thank you and happy new year!

I am not receiving email notifications when folders/files are accessed via link. I confirmed that all related settings are correct. I used to receive email notifications but recently have noticed that they stopped, thanks for your help!

We are excited to host a roundtable for you to share feedback on Box Canvas on Feb 08th joined by Laryssa Polika, Product Marketing Manager. Topic: Box Canvas - public beta Save your spot Feb 08th 11am PT/2pm EST

I didn't register cell no. but system shows me SMS code is sent when I tried to login. How do I get the code?Do I have another way to fill 2 step certification for log in? I am sending this through friend's account. Please help.

I am a co-admin, and I am attempting to make a managed user a co-admin, but I receive the following pop-up: "Admin and Co-admin roles must use a verified domain for the primary and secondary email address. Please try again." How do I verify this individual's domain so that they can be a co-admin? Thanks.