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Question

User already exists while adding access through domain group.

  • May 27, 2025
  • 1 reply
  • 13 views

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Hello Team,

We are trying to provide access to user through Active directory domain group but it showing an error like below:

Task Response: {"type":"error","status":409,"code":"user_login_already_used","help_url":"http:\/\/developers.box.com\/docs\/#errors","message":"User with the specified login already exists","request_id":"g07vnkhsi9liui5p"}

1 reply

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Hi Rajender,

Welcome to Box Community! 

To help address this issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

Thanks for posting!