Skip to main content
Question

Incorrectly reporting out of storage space

  • May 27, 2025
  • 1 reply
  • 11 views

Forum|alt.badge.img

I recently downgraded to a smaller-sized account and deleted all my excess files, and by my count I'm using about 1.2GB of storage now. But Box is still saying I'm using far more than that and won't let me store any more files. I can see from other posts that this appears to be a common issue, so could someone at Box please correct this for me? Thanks :)

1 reply

Forum|alt.badge.img

Hi David, 

Welcome to Box Community! 

To help address your used storage issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

Thanks for posting!